Get Real-time Answers With Our New Live Chatadmin
Americans in the market for a new vehicle spend an average of 14 hours shopping on the internet, according to J.D. Power, and we’ve known people who’ve spent that much time agonizing over a paint color for the kitchen. We also believe that selecting the right skilled nursing or rehabilitation center is a considerately bigger decision than buying a car or choosing between Amherst Gray and Tapestry Beige.
We get it. We understand that you have questions.
That’s why today we are launching a live chat here on our website, where you can get real-time answers from a living, breathing person. Yes, you’ll be talking to a caring company representative, not a chatbot.
“At Generations Healthcare, we treat all of our patients like family and we treat all of our visitors like guests in our home,” said CEO Thomas Olds Jr., who started our company in 1998 and has grown it to 20 facilities. “The live chat is a way to extend that hospitality to our website.”
Communication with no confusionWith email, sometimes you might ask multiple questions and wait for a response that doesn’t cover everything you wanted to know, and there is no immediate follow-up. Even on the phone, sometimes you can end the call and then have trouble remembering everything later.
With our live chat, we’re opening the door for a two-way conversation that can address your specific needs. At the end, you can copy and paste a written transcript of the conversation, complete with any phone numbers or web addresses, so you have it to refer to later, or even to email to family members.
In a 2010 consumer research study commissioned by ATG, a Cambridge, Mass.-based e-commerce specialist, 90 percent of more than 1,000 adults surveyed found live chat “useful to extremely useful.”
We’ll be here weekdays from 7 a.m. to 5 p.m. Pacific Time. On the "Locations" tab, find the facility that is closest to you and click on the Live Chat tab in the bottom right-hand corner of the screen.We look forward to talking with you, and we hope that you’ll find this helpful.